This information is for members of general public, passengers and staff of aviation enterprises
You may have encountered a situation where in your view the aviation security rules set by the air carrier or by the airport you are departing from, have been violated.
Or – you might have vitnessed a security incident.
Reporting of occurrences helps us to improve the effectiveness of aviation security system and thus make your travel by air more safe.
Please report your observations in free form to e-mail address: security@caa.gov.lv
We will verify the information contained in your report and request the involved party(ies) to correct the causes leading to the occurrence.
Information provided by you and your personal data will be kept confidential and not disclosed to any third party, except if proven to be deliberately false.
If you would prefer to receive feedback on the situation reported by you, please kindly leave your contact details, including your e-mail address with us.
Please see below a list of typical security occurrences which might be observed by members of general public and by staff:
Aviation security procedures:
- Improper passenger and baggage screening procedure (according to your knowledge – in comparison to how a correct procedure should be performed).
- More generally - Any occurrence where the human performance could have contributed to an accident or a serious incident
- Use of damaged/improperly functioning security equipment
- Confiscation of articles/goods allowed for air travel, or to the contrary – permission to carry articles which are not allowed, including dangerous goods.
- Personnel upon request does not provide explanation of legal basis for confiscation of items carried by you
Security incidents
You have
- Noticed access or attempted access of unauthorised persons to security restricted areas of airport or to the aircraft (for example - using doors reserved only for staff of airport, access through unmanned checkpoint, or - climbing over airport or other related facility fence)
- Found unattended items left for longer time in the airport passenger terminal or its vicinity/car park, public walkways, etc.
- Noticed taking of prohibited articles on board aircraft or into airport passenger terminal.
- Observed persons behaviour which is not expected from passengers and general public – like trying to gain access to restricted areas or extensivley observing security measures
- Observed unauthorised UAV (drones) in the territory of airport or its vicinity.
Note: if security incidents are observed, please firstly inform airport security service or other airport/air carrier staff without delay.
To report an occurrence go to http://www.aviationreporting.eu or contact LV CAA Safety Investigation and Data Section.
E-MAIL: SIDD[at]caa.gov.lv
Phone: +371 67830968